Frequently Asked Questions

What is Safety App?

Safety App helps you stay connected, prepared, and ready to act when it matters most. It includes emergency contacts, Safety Groups, private messaging and internet calling, voice announcements, quick actions to reach everyone at once (Message All, Call All, Announce All, Alert All), Emergency Services quick-dial, Essential Help contacts, safety tools, and Important Documents storage.

Who is Safety App for?

Anyone who wants a faster, more reliable way to reach their loved ones in an emergency, or a calling and messaging app where messages from the people who matter most are not lost in the noise of other apps.

Is Safety App a replacement for emergency services like 911?

No. Safety App helps you reach your personal emergency contacts and provides quick-dial shortcuts to official emergency services in your country. It is not itself a public emergency response service. If you are in immediate danger, contact your local emergency number first.

What are the core features in Safety App?

• Emergency Contacts: Message, call, and send voice announcements to trusted contacts.
• Groups: Create safety groups for group messaging, calling, and announcements.
• Message All: Send one message to all emergency contacts instantly.
• Call All: Quickly call all emergency contacts.
• Announce All: Send a voice announcement to all emergency contacts.
• Alert All: Alert emergency contacts with your current location.
• Emergency Services: Quickly call Police, Ambulance, Fire Brigade, and National Helpline numbers globally.
• Essential Help: Add quick-dial contacts such as carpenter, plumber, electrician, and security guard.
• Safety Tools: First Aid Manual, Compass, Siren, and Torch.
• Important Documents: Keep documents like licence, insurance, and ID proof ready for quick access.
• End-to-End Encryption: Only the people in the conversation can read the messages.

How does Alert All work?

When you trigger Alert All, Safety App sends an alert to every emergency contact with your current location. Recipients are notified with high-priority alerting that aims to break through silent mode where the operating system permits.

How does Call All work?

Call All places a call to every emergency contact at the same time. Their devices ring with high-priority alerting, so the call is more likely to be heard even if the phone is on silent (where the OS permits).

How does Message All work?

Message All sends one message to every emergency contact in a single tap. Each recipient gets a high-priority delivery so the message is less likely to be missed in a busy notification feed.

How does Announce All work?

Announce All sends a loud voice announcement to every emergency contact. It is designed for moments when a typed message is too slow or impractical.

What are Safety Groups?

Safety Groups let you create a group of people you trust - family, neighbours, building residents, a travel group - and send group messages, place group calls, or broadcast voice announcements to the whole group at once. Groups are a Safety App Pro feature.

Will the app really ring if my phone is on silent?

Safety App uses high-priority alerting designed to break through silent mode where the operating system permits. Behaviour depends on your device, OS version, and any user-level focus, do-not-disturb, or system restrictions you have configured.

Why might a high-priority alert still be muted on my device?

Some OS-level focus modes, battery optimizations, work profiles, or per-app notification restrictions can override an app's priority. Make sure Safety App has notification permission and is allowed to send time-sensitive or critical alerts in your device's notification settings.

How do I add someone as an emergency contact?

Send them a request through Safety App. Once they accept, you both appear in each other's emergency contact list. You can also share a one-tap invite link - tapping the link directly adds you both as emergency contacts.

Can I remove an emergency contact later?

Yes. You can remove, mute, block, or report any contact at any time from inside the app.

How does the share invite link work?

Generate a personal invite link from inside Safety App and share it however you like. When the recipient opens the link in Safety App, both of you are added as emergency contacts.

Are my messages and calls encrypted?

Yes. 1:1 and group conversations between Safety App users are end-to-end encrypted - only the people in the conversation can read the messages.

What data does Safety App process?

Depending on the features you use, this can include account/profile data, conversation metadata, location attached to an SOS alert, device/app diagnostics, and abuse-reporting evidence. See our Privacy Policy for the full list.

How do I submit a privacy rights request?

Email admin@aaasafetyapp.com with your account identifier and a description of your request. See GDPR Rights and CCPA/CPRA Rights for region-specific options.

Why does Safety App ask for location permission?

Location is used so Alert All can include your current location for your emergency contacts. You can manage location permission at any time from your device settings.

Why does Safety App ask for notification permission?

So calls, messages, voice announcements, and Alert All can reach you with high-priority alerting. Without notification permission, you may miss incoming alerts entirely.

Why does Safety App ask for microphone and camera permissions?

The microphone is used for voice announcements (Announce All), voice notes, and internet calling. The camera is used to capture photos and videos that you choose to send. Both permissions can be revoked at any time from your device settings; revoking them will disable the related features.

How do I report abuse, harassment, or unsafe behavior?

Use the in-app report option on the contact or conversation, or email admin@aaasafetyapp.com with screenshots, identifiers, and timestamps where possible. You can also block the contact at any time.

What is Safety App Pro?

Safety App Pro is an optional paid subscription that unlocks advanced safety features: Safety Groups, Message All, Call All, Announce All, Essential Help, and Important Documents. The free Essential plan continues to include Emergency Contacts, Alert All, Emergency Services, and the safety tools (First Aid Manual, Compass, Siren, Torch).

How much does Safety App Pro cost?

Safety App Pro is offered as a yearly subscription. The exact price in your local currency is shown by the App Store or Google Play at the time of purchase. Prices are set per region by the stores and may change over time.

How do I cancel my Safety App Pro subscription?

Subscriptions are billed by the App Store (iOS) or Google Play (Android), so they must be cancelled in the store that bills you:

• iOS: Settings → [your name] → Subscriptions → Safety App Pro → Cancel.
• Android: Google Play Store → Profile → Payments & subscriptions → Subscriptions → Safety App Pro → Cancel.

Cancelling stops future renewals; access to Pro features continues until the end of the period you have already paid for.

Does Safety App Pro auto-renew?

Yes. The yearly subscription auto-renews unless you turn off auto-renewal in your App Store or Google Play account settings at least 24 hours before the end of the current period. Your store account is charged for renewal within 24 hours prior to the end of the current period.

How do I get a refund?

Refunds for Safety App Pro are handled exclusively by the App Store or Google Play, since the purchase is billed by them. Use:

• Apple: reportaproblem.apple.com.
• Google: play.google.com/store/account/subscriptions, or contact Google Play support.

Safety App cannot directly issue, process, or guarantee refunds for store purchases. If your local law gives you a non-waivable refund or withdrawal right, contact admin@aaasafetyapp.com and we will help where the store policy permits. See Terms of Use sections 21-22 for full details.

How do I restore my Pro subscription on a new device or after reinstalling?

Sign in to the same Apple ID or Google account that originally paid for the subscription, open Safety App, and use Restore Purchases from the Pro screen. Your entitlement is tied to the store account that paid, not to your Safety App login alone.

Is Family Sharing supported?

Family Sharing is not currently enabled for Safety App Pro. Each user needs their own subscription.

What is Safety App Marketplace?

Marketplace is an in-app shopping surface for safety-related and curated products. You can browse products, choose variants, add items to cart, save marketplace delivery addresses, pay online, and track orders.

Which payment methods are supported?

Razorpay online payment is the only active Marketplace payment method for the MVP. Cash on Delivery may appear in the app as Coming soon, but it cannot be selected yet.

Does Safety App store my card details?

No. Razorpay processes the checkout and payment instrument. Safety App stores only the order, checkout, payment status, Razorpay ids, and reconciliation metadata needed to process and support the order.

Where is Marketplace delivery available?

India is available by default unless a Marketplace administrator configures a more specific country, state, city, or pincode rule. International locations may show coming-soon or unavailable messaging.

Is my Marketplace address the same as my emergency/home address?

No. Marketplace delivery addresses are separate from your emergency or home profile address. This keeps delivery details separate from emergency profile information.

What happens if Marketplace is coming soon in my country?

The app may log product id, optional variant id, country, country code, and timestamp so we can understand demand. Coming-soon demand logs are not meant to collect your name, phone number, email, street address, or delivery address.

How do I track an order?

Open My Marketplace Orders in the Marketplace tab. The order detail screen shows payment status, order status, timeline events, and expected delivery. Updates made by marketplace administrators, including expected delivery date changes, appear live in the order detail.

How do cancellations, returns, or refunds work?

Eligibility depends on the product, seller, condition, delivery status, hygiene or safety restrictions, applicable law, and the return policy shown for the product or order. Contact admin@aaasafetyapp.com with your order id for support.

How do I delete my account?

You can delete your account from in-app Settings. You can also request deletion via admin@aaasafetyapp.com. See Account & Data Deletion Policy.

Will deleting my account cancel my Safety App Pro subscription?

No. Deleting your Safety App account does not cancel any active Pro subscription billed by the App Store or Google Play. To stop billing, cancel the subscription in your store account settings before requesting account deletion. Otherwise, you may continue to be charged at the next renewal even though your Safety App account no longer exists.

Do I need the app installed to request account deletion?

No. You can request deletion by email even if the app is not installed.

How long does deletion take?

We process deletion requests after verification and legal checks. Timelines vary by request type and applicable law. See Account Deletion & Data Removal.

Does Safety App guarantee that my messages, calls, or alerts will reach my contacts?

Safety App is designed to help users connect with their loved ones and access safety-related tools more easily. However, Safety App does not guarantee emergency response, rescue, protection, availability, accuracy, or successful communication in any situation.

Safety App is not a substitute for police, ambulance, fire, medical, or any other public emergency service. If you are in immediate danger or facing a real emergency, contact your local emergency number first.

Users rely on Safety App at their own discretion and risk. Safety App, its owners, developers, and affiliates shall not be responsible or liable for any loss, injury, damage, delay, failed communication, missed alert, incorrect information, or any other consequence arising from the use of, or inability to use, the app. See Terms of Use.