Terms of Use

1. Acceptance and Scope

By downloading, installing, accessing, or using Safety App ("App"), you agree to these Terms of Use ("Terms"). If you do not agree, do not use the App. These Terms apply to our mobile apps, website pages, and support channels. The App is operated by AAA Safety App Private Limited, Office No. 933, B-3, Spaze I.T Park, Sector-49, Gurgaon, Haryana - 122018, India ("we", "us", "our").

2. Service Description

Safety App helps users stay connected, prepared, and ready to act when it matters most. Features may include emergency contacts; Safety Groups; private messaging; internet calling; voice announcements (Announce All); Message All, Call All, and Alert All (sharing your current location with all emergency contacts); emergency-services quick-dial (Police, Ambulance, Fire Brigade, and National Helpline numbers); essential help contacts (carpenter, plumber, electrician, security guard, and similar); safety tools (First Aid Manual, Compass, Siren, Torch); Important Documents; Marketplace browsing, online checkout, delivery address book, and order tracking; emergency-contact request and invite-link flow; mute/block/report controls; and end-to-end encrypted conversations between users. Some features are included in the free ("Essential") plan and others are unlocked with a paid Safety App Pro subscription as described in Section 21.

3. No Guarantee of Delivery, Ringing, or Outcome

Safety App does not guarantee:

• that any Message All, Call All, Announce All, Alert All, group call, group message, voice announcement, 1:1 call, or 1:1 message will be delivered to any recipient;
• that any call, message, or voice announcement will ring or alert on any specific device, including when a recipient's phone is on silent, do-not-disturb, focus mode, or any other quieting state;
• that any location attached to an Alert All is accurate, current, or precise;
• that any contact will see, hear, read, or respond to a notification;
• that the service will be uninterrupted, available, error-free, or free of bugs.

High-priority alerting depends on your operating system, device settings, network coverage, third-party push and telecommunications infrastructure, and the recipient's device configuration. Outcomes may vary.

4. Not an Emergency Service

Safety App is not a public emergency response service. It does not connect you with police, fire, ambulance, mountain rescue, coast guard, or any other public-safety authority. If you are in immediate danger, call your local emergency number first.

5. Eligibility

You must be at least 13 years old, or the minimum age required by local law (whichever is higher), to use Safety App.

6. Account Responsibilities

• You are responsible for activity on your account and device.
• You are responsible for choosing your emergency contacts and for keeping that list accurate and current.
• You must provide accurate information and keep it reasonably current.
• You must keep sign-in credentials secure and notify us of suspected unauthorized access.

7. Limited License

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use Safety App for personal, lawful purposes.

8. Acceptable Use Rules

You agree not to misuse Safety App, including by:

• Violating laws, the rights of others, or these Terms.
• Triggering Message All, Call All, Announce All, Alert All, group calls, group messages, voice announcements, or 1:1 calls/messages for non-genuine, prank, harassing, or abusive purposes.
• Harassing, threatening, stalking, impersonating, or abusing any user or contact.
• Adding any person as an emergency contact, adding any person to a Safety Group, or sharing an invite link with any person, without their consent.
• Uploading unlawful, infringing, deceptive, or harmful content, including in Important Documents.
• Interfering with service security, reliability, or access controls.
• Scraping, reverse engineering, or attempting unauthorized access.

9. Permissions and Device Features

Certain features require permissions such as notifications, location, microphone, camera, and contacts. If permissions are denied or revoked - or if your operating system, focus mode, do-not-disturb, battery optimization, work profile, or other device controls limit notifications - alerts and calls may be delayed, muted, or undelivered. Safety App is not responsible for these conditions.

10. End-to-End Encryption

Messages between Safety App users are end-to-end encrypted - only the people in the conversation can read the message content. Safety App cannot recover encrypted message content if access to your account or device is lost.

11. User Content and Conduct

You retain rights in content you submit, but grant us a limited license to host, process, transmit, and display that content to operate, secure, and improve Safety App.

You are responsible for ensuring you have rights and consent to share content, including media, location, and personal information of others.

12. Moderation, Suspension, and Termination

We may investigate misuse and enforce policies by warning, restricting features, removing content, suspending accounts, or terminating access when necessary for safety, legal compliance, abuse prevention, or platform integrity.

13. Third-Party Services

Safety App relies on third-party services (for example hosting, real-time communication, push notifications, diagnostics, and analytics). Your use of integrated features may also be subject to third-party terms and policies. Safety App is not responsible for third-party outages, errors, or behavior.

14. Warranty Disclaimer

To the maximum extent permitted by law, Safety App is provided on an "as is" and "as available" basis without warranties of any kind, express or implied, including without limitation warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, availability, timeliness, or that alerts, calls, or messages will be delivered, ringed, heard, seen, read, or acted on.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Safety App, its operators, contributors, affiliates, and service providers shall not be liable for any direct, indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of life, personal injury, property damage, profits, data, goodwill, or business interruption, arising out of or related to:

• your use of, or inability to use, Safety App;
• any failure, delay, mute, miss, or non-delivery of an SOS alert, call, message, or notification;
• any inaccurate, delayed, missing, or stale location data;
• any action or inaction by an emergency contact, third party, or public authority;
• any device, OS, network, or third-party-provider behavior;
• any reliance you or others place on Safety App in lieu of contacting public emergency services.

You acknowledge and agree that you use Safety App at your own risk.

16. Indemnity

Where permitted by law, you agree to indemnify and hold harmless Safety App and its operators from claims arising out of your misuse of the service, your content, your interactions with other users or contacts, or your violation of these Terms.

17. Changes to Terms

We may update these Terms periodically. Continued use after updates become effective means you accept the revised Terms.

18. Governing Law

These Terms are governed by the laws applicable to the service operator, while mandatory consumer protections in your jurisdiction continue to apply.

19. Severability

If any provision of these Terms is held unenforceable, the remaining provisions remain in full effect.

20. Safety App Pro Subscription

Safety App offers a paid auto-renewing subscription called Safety App Pro ("Pro"). Pro unlocks additional features including Safety Groups, Message All, Call All, Announce All, Essential Help, and Important Documents. The free ("Essential") plan continues to include Emergency Contacts, Alert All, Emergency Services, and the safety tools (First Aid Manual, Compass, Siren, Torch).

• Billing platform: Pro is sold and billed by Apple Inc. through the Apple App Store on iOS, and by Google LLC through the Google Play Store on Android. The applicable store, not Safety App, is the merchant of record for the transaction.
• Subscription length: 1 year (yearly recurring).
• Price: Displayed inside the App at the point of purchase in your local currency. Prices are set per region by the App Store and Google Play and may change. The price shown by the store at the time you confirm purchase or renewal is the price you pay.
• Linking to your store account: Your Pro entitlement is linked to the Apple ID or Google account that paid for it. If you sign in with a different store account, you may need to use Restore Purchases (Section 23) to access your subscription.

21. Auto-Renewal and Cancellation

• Your Safety App Pro subscription automatically renews for an additional one-year period unless you turn off auto-renewal at least 24 hours before the end of the current period.
• Payment will be charged to your Apple ID or Google account at confirmation of purchase, and again at each renewal, at the then-current price displayed by the store.
• The store account will be charged for renewal within 24 hours prior to the end of the current period.
• You can cancel or manage your subscription at any time in your App Store account settings (iOS) or Google Play subscriptions (Android). Safety App does not provide a separate in-app cancellation flow because cancellation must be performed in the store that bills you.
• Cancelling stops future renewals; access to Pro features continues until the end of the period you have already paid for. No partial-period cancellation or pro-rated stoppage is possible from within the App.

22. Refunds

All purchases of Safety App Pro are processed by the Apple App Store or the Google Play Store. As a result, refunds for any purchase, renewal, or subscription are handled exclusively by Apple or Google through their own refund policies and channels. Safety App cannot directly issue, process, reverse, or guarantee refunds for purchases made through these stores.

• Apple App Store: Submit refund requests at reportaproblem.apple.com or through your iPhone Settings → [your name] → Subscriptions / Purchase History.
• Google Play Store: Submit refund requests via play.google.com/store/account/subscriptions or via the Google Play Help Centre.
• Mandatory consumer rights: Where local law grants you a non-waivable right to a refund or withdrawal (for example, the EU/UK 14-day right of withdrawal for digital services, or other jurisdiction- specific consumer-protection rights), those rights apply notwithstanding the above. Contact us at admin@aaasafetyapp.com and we will assist with the process to the extent permitted by Apple's and Google's policies.
• Safety App does not collect, store, or have access to your card or payment-instrument details from the stores; we cannot reverse a charge directly.

23. Business Billing

Business billing is separate from Safety App Pro. Business seat billing is processed through Razorpay at Rs. 9 per active seat per month. Active Business members consume paid seats; invited members do not consume paid seats until they become active members.

Business owners may start checkout, request seat updates, or request cancellation from Safety App. The app opens a short-lived billing session on our website. Razorpay webhooks are the source of truth for Business billing entitlement, so checkout success screens do not by themselves activate or change paid seats.

Downgrades and cancellations may be scheduled for the end of the billing cycle. Refund requests for Business Razorpay payments should be sent to admin@aaasafetyapp.com and are handled under the Business Billing Policy.

24. Marketplace Orders, Delivery, Returns, and Payments

Marketplace is an optional Safety App shopping surface for safety-related products and curated items. Product availability, pricing, images, specifications, legal details, expected delivery, and seller or manufacturer information are shown in the App based on the latest Marketplace catalog data available at the time.

• Payment method: Marketplace MVP supports Razorpay online payment only. Cash on Delivery may be shown as "Coming soon" but is not an active payment route.
• Server-side checkout: The App does not calculate final payable amount, stock, or payment success on its own. Our backend validates product visibility, variant price, stock, serviceability, delivery address, Razorpay signature, and Razorpay payment/order status before marking an order paid or placed.
• Addresses: Marketplace delivery addresses are separate from your emergency or home profile address. You are responsible for entering an accurate delivery address, phone number, city, state, pincode, and country details.
• Serviceability: India is available by default unless a Marketplace administrator configures a more specific country, state, city, or pincode rule. International destinations or unavailable locations may show coming-soon or unavailable messaging.
• Demand logs: If Marketplace is coming soon for a product or country, we may record product, optional variant, country, country code, and timestamp to understand demand. Demand logs are not intended to collect name, phone, email, street address, or delivery address.
• Order tracking: Order status and expected delivery dates may change as administrators process, pack, dispatch, delay, deliver, cancel, or refund an order. Tracking screens are informational and may depend on third-party delivery and payment updates.
• Cancellations and returns: Cancellation, return, replacement, and refund eligibility may vary by product, seller, condition, delivery status, hygiene/safety restrictions, applicable law, and the return policy shown for the product or order. Contact support with your order id for help.
• Refunds: Razorpay may process the payment instrument, but Marketplace refund decisions and fulfillment support are handled by Safety App or the applicable seller/marketplace administrator. Approved refunds may take time to reflect depending on Razorpay, banks, card networks, and payment method rules.

25. Restore Purchases

If you reinstall the App, sign in on a new device, or replace your device, use the Restore Purchases option inside the App to re-link your Pro subscription to your account. Restore Purchases uses your active Apple ID or Google account credentials with the store, so make sure you are signed into the same store account that originally paid for the subscription.

26. Contact

For legal or policy questions, contact admin@aaasafetyapp.com, or write to AAA Safety App Private Limited, Office No. 933, B-3, Spaze I.T Park, Sector-49, Gurgaon, Haryana - 122018, India.